Thank you for choosing Range Cycling Gear for your bicycle wheels, parts, and accessories! We take pride in the quality and durability of our products, and we stand behind them with our 2-year warranty. This warranty covers manufacturing defects and faults in materials, ensuring that you can ride with confidence and peace of mind.
What Does the Warranty Cover?
Our 2-year warranty provides coverage for any manufacturing defects or faults in materials that may arise during normal use of Range Cycling Gear bicycle wheels, parts, and accessories. This includes but is not limited to:
- Manufacturing defects in the wheel rims, spokes, or hubs.
- Issues with bearings, axles, or freehub mechanisms.
- Material defects such as cracks or fractures.
- Problems with quick-release mechanisms, skewers, or tubeless valves.
- Structural defects affecting the functionality and performance of the product.
How Does the Warranty Work?
If you believe your Range Cycling Gear bicycle wheels, parts, or accessories have a manufacturing defect or fault covered under our 2-year warranty, please follow these steps:
- Contact our Customer Support Team using the form below. We will need your order details and a clear description of the issue you’re experiencing and a photo of the concern.
- Evaluation and Verification: Our team will evaluate the provided information and may request additional information to process the claim.
- Resolution Options: After verifying the claim, we will provide you with the available resolution options, which may include repair, replacement, or refund. The resolution will depend on the specific circumstances and the extent of the issue.
- Return Process: If it is determined that the product needs to be returned, we will provide you with detailed instructions on how to proceed. Please note that the return shipping costs may be covered by Range Cycling Gear, depending on the situation.
Important Notes
- If purchased on the Amazon Marketplace and you are still within the 30 day return window, please return through the Amazon Marketplace.
- The warranty is valid for the original purchaser of the product and is non-transferable.
- The warranty does not cover damage resulting from misuse, accidents, normal wear and tear, alterations, improper maintenance, or any unauthorized repairs or modifications.
- Any modifications made to the product may void the warranty.
- The warranty is limited to the value of the original purchased product and does not cover any consequential or incidental damages.
- Range Cycling Gear reserves the right to determine the eligibility of warranty claims at its discretion.
We are committed to providing exceptional products and service to our customers. If you have any further questions regarding our warranty or need assistance, please don’t hesitate to contact our Customer Support Team . Ride on with confidence knowing that Range Cycling Gear has you covered!